XCLUSIVE HAIR SALON
faq
Questions? We're here to help!
What services do you offer?
Our services include hair color, perms, haircuts, blowouts, keratin treatments, and styling. You can see a complete list of our services on our services page.
Do you do men's hair?
Absolutely! Everyone is welcome to receive services at our salon. We do haircuts, color, styling, treatments, and perms for men and teens. Jay also does beard trims. However, we do not do straight razor shaves/fades.
Do you work with thick or curly hair?
Yes! Aurora has many years of experience working with all hair textures, lengths, and types.
Where can I see examples of your work?
Check out our Facebook or Instagram to see Aurora and Jay's beautiful work!
Do the stylists speak English?
Stylist Aurora speaks mainly Spanish, but understands and speaks some English. Jay speaks both English and Spanish. Because Aurora wants her English-only speaking clients to feel more comfortable, Jay and other English-speaking staff members are available to assist with translations during appointments.
Can you tell me the exact price of a service online or over the phone?
Since everyone's hair is different and service processes vary, we do not provide exact price quotes online or over the phone.
The majority of our services require an in-person consultation with Colorists Aurora or Jay for price estimates. Service starting prices can be viewed on our bookings page and they can vary depending on hair length and other factors. We recommend you book a Free Hair Consultation on a date and time that best fits your schedule to learn more about the service you're interested in and to receive a price estimate.
How can I book an appointment?
Head on over to our Book Online page and select the service you want. Select a date and time and provide your name, email, and phone number. After you click "Book Now," you'll be all set for your appointment!
Your other option to book an appointment is to give us a call.
How can I book more than one service online?
Follow these easy steps:
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Begin to book a service you'll be wanting.
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When you get to the section that requires your contact information, please list the other services where it says “Notes/Additional Services."
We will make note of your message and be ready for your appointment!
When are you open?
We are open Monday through Saturday, from 10 a.m. to 7 p.m., and are closed on Sundays.
Can I make an appointment outside of business hours?
Yes, but only on days we are open, excluding Tuesdays. We kindly ask that you call us to book your appointment at least 24 hours in advance. If Aurora or Jay is available on the date and time of your desired appointment, they will gladly schedule your appointment. Extended hours are available for limited services.
What payment methods do you accept?
We accept debit cards and most major credit cards like Visa, MasterCard, American Express, Discover, and JCB. However, there is a small fee added to card payments. We also accept cash and Apple Pay. We do not accept checks.
Do you sell gift cards?
Yes! You can order an eGift card on our Square page.
What is your refund policy?
See our policy on our Refund Policy page.